Welcome and Introduction:

   Welcome to Timothy R. Berman's online Employment Profile page. This website is dedicated to provide prospective employers a rich and collective array of experience within three major industries. These industries are: 1) Customer Service/Call Center with Technical Support/Help Desk; 2) Production, Manufacturing, and Construction; 3) Restaurant/Food Industry. And, it is here where employers will find a variety of qualifications. Qualifications and skills that he believes hiring managers are seeking in a potential candidate. Therefore, each section will be tailored to the specified industry - complimented with a downloadable resume package.

Why an Online Employment Profile?

   According to Washington State Employment Security Workforce Explorer’s website, the Washington State Employment Situation Report for April 2009 states – “Washington’s 9.1 percent unemployment rate for April reflects the first month without a rise or decline since January 2008”. Compare this with the United States Department of Labor and Industries Bureau of Labor Statistics Economic News Release – “Nonfarm payroll employment continued to decline in April (-539,000), and the unemployment rate rose from 8.5 to 8.9 percent, the Bureau of Labor Statistics of the U.S. Department of Labor reported today.” What these reports show is how competitive the job market is becoming. And, because of this competitive employment market, a potential candidate has to become creative and resourceful in seeking stable work; Especially, given the fact that most major companies now require potential employees to complete a particular profile. Even when there are designated Internet Job Boards (i.e., Monster.com, Careerbuilders.com, Yahoo’s Hot Jobs et all) where one could sign up, post a resume and complete a job search from the comfort of their own homes, place of business, coffee shops, libraries, universities, and employment offices. Temporary staffing agencies pool most of their potential workforce from candidate profiles that are created on their specific websites. The days of actually going “door-to-door” job hunting are gone.

   Therefore, the purpose of this website (as previously stated) is designed to enhance the many online profiles that Timothy has on various Internet Job Boards. A website specifically designed to be more extensive in why Timothy is the ideal candidate for any progressive and innovative employer. His personal creativity, drive to succeed, professionalism, resourcefulness, and determination to find the quality work that will not only be beneficial for accomplishing his overall career goal, but provide reciprocal benefits to the prospective employer who invests their time in nurturing and challenge Timothy to grow with the position and company.

   Furthermore, this employment profile is not to replace such internet job board profiles, but to compliment them in a way that is unique and personable. Thus, outlined below are several highlighted summary points of Timothy's main qualifications within the three main industrial areas.

 Customer Care Representative

Summary of Skills

1) Ability to discuss with customers regarding particular information about products and services, to process order requests, cancel accounts, or to handle specific details of customer complaints and concerns.

2) Ability to record customer interactions and transactions, including details of customer inquiries, complaints, and comments, as well as necessary actions taken to resolve customer concerns, and account maintenance.

3) Provide first call resolution to customers' service and/or billing complaints by providing reasonable exchanges of merchandise, refunding money, and adjusting bills within appropriate policies and procedures.

4) Monitor customer accounts to ensure appropriate changes were made to resolve customers' problems.

5) Notify customers regarding their particular inquiries, advise them of particular claim investigation results and any planned adjustments to their accounts.

6) Direct unresolved customer grievances to appropriate departments for further investigation, research and appropriate resolutions.

7) Utilizing computers, complete necessary online documentation, data entry of necessary information as to account access and customer inquiry, change of address requests, documentation of payment receipts, verbal arrangement and agreement of billing, service requests, or discontinuance of services.

8) Research all relevant information to assess validity of complaints and determine best course of action.

9) Solicitation of new or additional services and products that meet the current needs of the customer.

10) Knowledge of principles and processes for providing customer and personal services. This includes assessment of customer needs, adhereing to quality standards for services and evaluating customer satisifaction.  

 Production, Warehouse, and Construction

Summary of Skills

1) Ability to learn and operate machinery used in the production process, or assist machine operators.

2) Examine products to verify conformance to established quality standards.

3) Observe particular equipment operations and recognize potential malfunctions, identify and resolve upset conditions as they occur effectively and efficiently in a safe manner.

4) Manually or through the use of particular equipment, lift raw materials, finished product and packed items.

5) Load and unload items from machines, conveyors, and conveyances.

6) Help production workers with necessary duties, such as supplying or holding materials or tools, and cleaning work areas and equipment.

7) Ability to use Hand trucks, Pneumatic Tools, forklift operation, manual pallet jack and other such necessary equipment to accomplish particular tasks and duties.

8) Ability to clean and prepare construction sites to eliminate potential safety hazards.

10) Ability to read and interpret plans, instructions, and specifications to determine work activities.

11) Dig ditches or trenches, backfill excavations, and compact and level earth to grade specifications, using picks, shovels, pneumatic tampers, rakes.

12) Ability and knowledgeable in the usage of a variety of construction tools = Jack Hammer, Tamper, Chainsaw, Skill Saw, Table Saw, Handheld and power tools, tape measure, et all.

13) Ability to work in all kinds of weather conditions and work environments.

14) Ability to bend, twist, lift, pull, stand, climb, and push 5-75 lbs consistently in an 8 - 10 hour work day.

 Restaurant and Food Industry

Summary of Skills

1) Ability to process payment from customers, making change as necessary - including the ability to count back change.

2) Request, record and process customer orders utilizing cash registers, multicounting machines, or pencil and paper.

3) Clean and organize eating and service areas according to specific Restaurant and State Health Code policies.

4) Serve customers in a Fast-Food/Carry-out establishment

5) Prepare and serve cold drinks, desserts, utilizing beverage dispensers, milkshake and other frozen dispensers.

6) Prepare simple foods as per customer request and order.

7) Wash dishes, glassware, and silverware.

8) Greet Customers and provide appropriate accomodations for customers with disabilities.

8) Present menus and provide menu recommendations ( i.e. specials of the day) and record customer orders.

9) Check on customers to ensure satisfaction, take necessary action to resolve customer complaints, provide additional services as per customer request.

10) Ensure that customers are of appropriate age to consume alcoholic beverages.

11) Close out Cash Register, counting down register and set up for next shift/person to utilize.

12) record and account for all monies accordingly for bookkeeping and accounting purposes.

13) Provide an overall customer service experience.

14) Appropriately and effectively resolve customer complaints within a reasonable expectation and according to established policies and procedures.

for further information, please refer to Timothy R. Berman - Restaurant/Food Industry

Career Goals

Without a vision, one lacks direction and understanding as to where they are heading. Meaning, just as much one would take out the time to plan and prepare for a particular trip, one also has to have direction in where they would like to be in their professional career. Therefore, where does Timothy want to be in a year? In two years? Five years?

The immediate goal he has is to regain employment within the customer service industry, specifically in a technical support role in either software or the wireless communication industry. Within two years, his career goal is to have established stability and working towards a position as a technical writer. In order to accomplish this particular career goal, Timothy is currently enrolled in a degree program with Kaplan University Online. A Bachelors degree in Arts and Science in Communication with an emphasis on Technical Communication. And, finally, within five years his overall goal is to be successfully published as a fiction writer, established a freelance writing career utilizing a variety of publishing means, and a successful Technical Writer with the hopes of working from home writing a variety of content for Wireless companies, handheld device user manuals and general software applications.

Conclusion

The overall hope is that this website will provide information to prospective employers as to the rich diversity of skills that he will bring into any given position. Allowing a win-win situation to bring success to not only the position, the company and meeting his overall goal.